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🛡️ Personal and Commercial Liability Insurance

The legal foundation

Liability insurance responds to legal liability, so the broker has to understand what creates it. Most claims are in negligence: the defendant owed a duty of care, breached the standard of a reasonable person, and that breach caused damage that was not too remote. Ontario adds several statutory overlays a broker meets constantly. The Occupiers' Liability Act (R.S.O. 1990, c. O.2) requires an occupier to take reasonable care that persons entering the premises are reasonably safe, with a reduced duty toward those who willingly assume the risk, and requires written notice within 60 days for a claim arising from snow or ice. The Negligence Act apportions fault among defendants and makes them jointly and severally liable to the plaintiff. The Family Law Act lets family members claim derivatively for loss of care, guidance and companionship. The Dog Owners' Liability Act imposes liability on a dog's owner for a bite or attack without proof of negligence. The Limitations Act, 2002 sets a basic two-year limitation running from discovery, with a fifteen-year ultimate bar.

The Commercial General Liability policy

The CGL is a package of three insuring agreements. Coverage A responds to bodily injury and property damage caused by an occurrence during the policy period; Coverage B to personal and advertising injury such as libel, slander, false arrest, wrongful entry and infringement of copyright in an advertisement; Coverage C pays medical expenses without regard to fault. Limits are structured, and candidates must be able to read them: an each occurrence limit, a general aggregate that is the most payable in a policy period, and a separate products and completed operations aggregate for injury arising away from the premises out of the insured's product or finished work.

Most CGL policies are written on an occurrence basis, responding to injury that happens during the policy period whenever the claim arrives. Professional liability, directors and officers, and brokers' own errors and omissions cover are usually claims-made: the claim must be first made and reported during the period, subject to a retroactive date, and an extended reporting period is what protects the insured on cancellation.

The exclusions that matter

The CGL does not cover expected or intended injury, liability assumed by contract other than an insured contract, obligations under workers' compensation law, injury to an employee arising out of employment, pollution, the ownership or operation of automobiles, aircraft and most watercraft, damage to property the insured owns, rents or has in its care custody and control, damage to the insured's own product or own work, and the cost of recalling a product. Several of these gaps are filled by specific forms: non-owned automobile liability for vehicles the business uses but does not own, tenants' legal liability for damage to leased premises, hired automobile physical damage, owners' and contractors' protective, and an umbrella that sits above scheduled underlying policies and can drop down where an underlying aggregate is exhausted.

Personal liability

Coverage E under a homeowner, tenant or condominium package provides worldwide personal liability for the named insured, spouse and residents of the household who are relatives or under a stated age. It follows the person, not the address — a guest injured at a rented cottage is still covered — and it is the reason a broker should never leave a client with contents-only cover. The mirror-image exclusions matter as much: business or professional activity, the operation of an automobile or a larger watercraft, transmission of a communicable disease, and intentional or criminal acts by any insured. Where the exposure is real, the answers are a home business endorsement, a watercraft policy or a personal umbrella.

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Sample questions (35)

1. Which of the following is an essential element of a negligence claim?

  1. A written contract between the parties
  2. A duty of care owed by the defendant to the plaintiff
  3. A criminal conviction
  4. An insurance policy in force

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. A plaintiff must establish duty, breach of the standard of care, causation and damage, and the absence of any one of them defeats the action.

2. The standard of care in negligence is measured against:

  1. The plaintiff's expectations
  2. The defendant's personal best efforts
  3. The conduct of a reasonable person in the circumstances
  4. Industry maximum practice

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. The reasonable person is an objective benchmark, which is why good intentions do not excuse conduct that falls below it.

3. Causation in a negligence claim requires the plaintiff to show that:

  1. The defendant's breach caused the damage and the damage was not too remote
  2. The defendant intended to cause the harm that the plaintiff has actually suffered
  3. The defendant was insured at the time the damage was suffered
  4. A statute was breached by the defendant on the occasion in question before the court

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Both factual causation and legal remoteness must be satisfied, so an unforeseeable and unrelated consequence will not attach to the defendant.

4. Which statute apportions liability among defendants in Ontario?

  1. The Negligence Act, R.S.O. 1990, c. N.1
  2. The Occupiers' Liability Act
  3. The Insurance Act
  4. The Limitations Act, 2002

The Negligence Act allows fault to be divided among wrongdoers while leaving each of them answerable to the plaintiff for the whole of the judgment.

5. Joint and several liability means that a plaintiff may:

  1. Recover only the share of the judgment attributed to each defendant, and only from that particular defendant
  2. Recover the full judgment from any one liable defendant, who may then seek contribution from the others
  3. Recover twice for the same loss, once from each of the defendants
  4. Recover only from the defendant found to be the most negligent

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. The rule protects the plaintiff against an insolvent co-defendant, which is why a well-insured minor participant can end up paying most of a judgment.

6. Contributory negligence by the plaintiff results in:

  1. No effect at all on the award the plaintiff finally receives
  2. A complete defence in every case in which the plaintiff was careless as well
  3. A reduction of the award in proportion to the plaintiff's share of fault
  4. A doubling of the liability the defendant has to bear

The Negligence Act replaced the old rule that any fault by the plaintiff barred recovery, and apportionment is now the ordinary outcome.

7. Vicarious liability means that:

  1. Liability is transferred by contract
  2. A party is liable only for its own acts
  3. One party is held liable for the wrongful acts of another because of their relationship
  4. Liability arises without any wrongdoing by anyone

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. An employer answers for an employee acting in the course of employment, which is why commercial liability policies insure the organisation rather than only the individual.

8. Strict liability differs from negligence because it:

  1. Requires a criminal conviction to be entered before an action lies in the civil courts
  2. Requires proof of an intention on the part of the defendant to cause the harm
  3. Applies only to corporations and not to any individual defendant
  4. Does not require proof that the defendant failed to take reasonable care

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Certain activities and statutory duties attract responsibility for the outcome itself, so the usual defence of having acted reasonably is unavailable.

9. What is the basic limitation period for most civil claims in Ontario?

  1. Ten years from the incident
  2. One year from the date of the incident
  3. Six years from the incident
  4. Two years from the day the claim was discovered

The Limitations Act, 2002 sets a two-year discoverability period with a fifteen-year ultimate bar, and this affects when a liability claim can still be brought against an insured.

10. The discoverability principle in the Limitations Act, 2002 means the clock starts when:

  1. The claimant retains a lawyer to advise on the merits of bringing an action
  2. The injury occurred, regardless of what the claimant knew or could reasonably have discovered at the time
  3. The claimant knew or ought reasonably to have known of the injury, its cause and the responsible party
  4. The defendant admits liability for the injury the claimant has suffered

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Latent damage can surface years later, which is one reason liability insurers keep files open and why occurrence-based coverage matters.

11. Which is a recognised defence to a negligence action?

  1. The defendant's good character, which the court weighs against the plaintiff's claim
  2. Lack of insurance on the part of the defendant, since a court will not enter a judgment that cannot be satisfied
  3. Voluntary assumption of risk by a plaintiff who knowingly accepted both the physical and legal risk
  4. The plaintiff's failure to complain earlier, which the court treats as acceptance

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. The defence is narrow because a plaintiff must have accepted the legal risk as well as the physical one, which courts rarely infer.

12. A defendant argues that an intervening act by a third party broke the chain of causation. What is this called?

  1. Voluntary assumption of risk by the party who suffered the injury
  2. Contributory negligence, which reduces the damages the plaintiff recovers
  3. A novus actus interveniens argument going to remoteness and causation
  4. Vicarious liability, which places the loss on the third party's employer

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Whether the intervening act severs responsibility depends on how foreseeable it was, which is why liability files often turn on the sequence of events rather than the initial carelessness.

13. General damages in a personal injury action compensate for:

  1. Property repair costs, calculated on the value of the item at the date of loss
  2. Lost wages for the whole of the period during which the plaintiff was unable to work
  3. Medical bills already paid, which the plaintiff proves by receipt at trial
  4. Non-pecuniary losses such as pain, suffering and loss of enjoyment of life

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Special damages cover quantifiable out-of-pocket losses while general damages address the human consequences that cannot be receipted.

14. Punitive damages are awarded to:

  1. Punish and deter conduct that is malicious, high-handed or offensive to the court's sense of decency
  2. Compensate the plaintiff for an actual loss in those cases where the amount cannot be proved by receipts
  3. Reimburse legal fees the successful party has incurred in bringing the action
  4. Replace general damages where the injury has left no lasting physical effect

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Whiten v. Pilot Insurance Co. remains the leading Canadian authority, and it arose from an Ontario insurer's handling of a house fire claim.

15. Which of these is an intentional tort rather than negligence?

  1. Assault and battery
  2. A slip on an icy walkway
  3. A rear-end collision
  4. A defective product injuring a user

Source: the Ontario common law of negligence and the Negligence Act, R.S.O. 1990, c. N.1. Liability policies respond to accidents, so the distinction matters directly to the expected or intended injury exclusion in a commercial general liability form.

16. The Occupiers' Liability Act, R.S.O. 1990, c. O.2 requires an occupier to:

  1. Take reasonable care that persons entering the premises are reasonably safe
  2. Guarantee the safety of every visitor for as long as they remain on the premises
  3. Exclude all visitors from any area of the premises that is unsafe at the time
  4. Insure every visitor against injury suffered on the premises

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. The duty is one of reasonable care rather than a guarantee, and it applies to the condition of the premises and to activities carried on there.

17. Under the Occupiers' Liability Act, the duty owed to a person who willingly assumes the risks of entry is:

  1. A higher duty because of the risk the person has knowingly taken on entering
  2. The same duty as is owed to any other visitor, since the Act draws no distinction whatever between the entrants
  3. No duty at all in any circumstance, the occupier being relieved of responsibility
  4. A lower duty not to create a danger with deliberate intent to do harm and not to act with reckless disregard

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. The Act preserves a reduced duty for those who accept the risks, which is relevant to recreational land and to premises entered for a criminal purpose.

18. Since 2021, an Ontario claim for injury from snow or ice requires:

  1. No notice at all, since the ordinary limitation period is the only thing that governs a claim of that kind
  2. Written notice within 60 days to the occupier or the contractor responsible for snow removal
  3. Notice within two years, which matches the period allowed for starting the action
  4. Notice to the municipality only, whichever party was responsible for clearing the site for the fall

The notice requirement added to the Occupiers' Liability Act narrows a large category of winter claims, and both occupiers and snow removal contractors should be told about it.

19. Who is an occupier under the Occupiers' Liability Act?

  1. Only a property manager retained under a written contract to look after the premises
  2. Only the registered owner, whose name appears on the title to the premises at the time when the injury occurs
  3. Only the tenant, since possession passes entirely to them for the term of the lease
  4. A person in physical possession of premises or with responsibility for and control over their condition

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. More than one person can be an occupier at the same time, which is why landlords, tenants and property managers are often co-defendants in the same slip and fall action.

20. The Dog Owners' Liability Act, R.S.O. 1990, c. D.16 makes a dog owner:

  1. Free from liability if the dog was provoked
  2. Liable only if the dog has bitten before
  3. Liable only if the dog was off leash
  4. Liable for damages resulting from a bite or attack without proof of negligence

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. Because liability does not depend on fault, homeowner liability sections and their animal-related exclusions and underwriting rules take on particular importance in Ontario.

21. Under the Family Law Act, which claim may a family member bring after an injury to a relative?

  1. A derivative claim for loss of care, guidance and companionship and for certain expenses
  2. A claim for their own pain and suffering only, exactly as if they were themselves the injured person
  3. A claim for punitive damages only, against the party that caused the injury
  4. No claim of any kind, since the injury was suffered by their relative

These claims can add materially to the value of a liability file, and in automobile matters they are subject to the threshold and deductible in the Insurance Act, s. 267.5.

22. Ontario liquor legislation and the common law create liability for a commercial host who:

  1. Serves any alcohol at all, whatever the condition of the patron to whom the drink is served
  2. Serves alcohol to a patron who is apparently intoxicated and who then causes injury
  3. Refuses service to a patron who has already become intoxicated
  4. Sells alcohol for consumption off the premises rather than on them

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. Commercial host liability is a well-established Ontario exposure, which is why licensed premises need adequate limits and documented service training.

23. A social host serves alcohol at a private party and a guest later causes a collision. What is the general Canadian position?

  1. Social hosts are never liable, since only a licensed establishment owes that duty
  2. Social hosts are always liable for what a guest does afterwards, on the same footing as a commercial host who serves alcohol
  3. Social host liability is much harder to establish than commercial host liability, but is not impossible on particular facts
  4. Liability depends only on the amount served, which the court measures against the guest's tolerance

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. Courts have been reluctant to impose a general duty on social hosts, but the exposure justifies discussing personal liability limits and umbrella coverage with clients who entertain.

24. Which Ontario statute governs the duty owed to trespassers on premises?

  1. The Occupiers' Liability Act, which sets a reduced duty in defined circumstances
  2. The Trespass to Property Act, which sets out the duty of care owed to every entrant
  3. The Negligence Act, which apportions fault between the parties
  4. The Insurance Act, which governs the household liability section

The Trespass to Property Act deals with the offence of trespassing, while the duty of care owed to any entrant, including a trespasser, comes from the Occupiers' Liability Act.

25. An employee injured at work in Ontario normally recovers through:

  1. A negligence action against the employer
  2. The workplace safety and insurance system rather than by suing the employer
  3. The employer's commercial general liability policy
  4. The employer's property policy

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. The statutory scheme replaces the tort action for covered workers, and liability policies exclude obligations under it precisely because another system responds.

26. Why does an employers' liability extension still have value in Ontario?

  1. It replaces workplace coverage entirely for the employees of the business
  2. It duplicates the statutory scheme exactly and therefore adds nothing at all to the client's programme
  3. It responds to claims by workers who fall outside the statutory scheme and to certain related actions
  4. It covers property damage to the vehicles employees leave at the workplace

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. Not every worker is covered by the scheme and not every claim is barred by it, so the extension fills a narrow but real gap in a commercial programme.

27. A municipality is sued for injury caused by a defective sidewalk. Which feature of municipal claims is distinctive?

  1. Short statutory notice periods that must be met before an action can proceed
  2. A complete immunity from suit
  3. Unlimited liability regardless of fault
  4. A requirement to prove intention

Source: Occupiers' Liability Act, R.S.O. 1990, c. O.2; Negligence Act, R.S.O. 1990, c. N.1; Limitations Act, 2002. Notice requirements for claims against municipalities are shorter than the ordinary limitation period, so an injured client should be told to act quickly.

28. Coverage A of a commercial general liability policy responds to:

  1. Bodily injury and property damage caused by an occurrence
  2. Personal and advertising injury
  3. Medical payments without regard to fault
  4. Damage to the insured's own product

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. The occurrence trigger means an accident, including continuous exposure to conditions, which is what separates the form from a claims-made professional policy.

29. Coverage B of a commercial general liability policy responds to:

  1. Personal and advertising injury such as libel, slander, false arrest and wrongful entry
  2. Bodily injury only, which is the reason a separate section is needed for damage to property
  3. Property damage only, on the basis that injury to the person sits under Coverage A
  4. Product recall costs, where the insured withdraws goods that have already been sold to customers

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. These offences do not require bodily injury or physical damage, which is why the insuring agreement is written separately from Coverage A.

30. Coverage C of a commercial general liability policy pays:

  1. The insured's legal costs of defending the action brought against it
  2. Only the expenses of those employees who are hurt in the course of their duties at work
  3. Only the expenses awarded by a court against the insured after a trial
  4. Medical expenses of an injured person without proof of the insured's legal liability

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. Like voluntary medical payments in a homeowner package, the coverage settles small injuries quickly and often prevents a claim from becoming a lawsuit.

31. An each occurrence limit on a commercial general liability policy is:

  1. The most payable for all damages arising from any one occurrence
  2. The most payable in a policy period
  3. The most payable per claimant
  4. The most payable per location

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. Where one occurrence injures several people, the limit is shared among them, which is why a business with public exposure needs to consider an umbrella.

32. A general aggregate limit represents:

  1. The limit for products claims only, leaving the remaining coverages without any cap
  2. The limit that applies to each occurrence, which is available separately for every single claim made during the policy period
  3. The deductible for the policy period, which the insured contributes before any payment
  4. The most the insurer will pay in total during the policy period, apart from certain coverages with their own aggregate

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. An aggregate that has been eroded by earlier claims leaves less protection for the rest of the year, which is a reason to review a programme after any significant loss.

33. The products and completed operations hazard covers injury or damage:

  1. Occurring on the insured's premises during operations
  2. Arising away from the insured's premises out of the insured's product or completed work
  3. Caused by the insured's employees at work
  4. To the insured's own product

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. The hazard carries its own aggregate limit because a defect can produce many claims long after the work was finished.

34. A contractor completes a roof that leaks two years later, damaging the owner's contents. Which part of the policy responds?

  1. Coverage B personal injury, which answers for the harm done to the owner's home
  2. Products and completed operations, for the resulting damage to other property
  3. Coverage C medical payments, paid without any need to establish negligence on the part of the contractor
  4. The property policy, which follows the work the contractor carried out

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. The cost of putting the roof itself right is excluded as damage to the insured's own work, while the water damage to the owner's belongings is the covered consequence.

35. An occurrence-based liability policy responds to:

  1. Claims reported within thirty days
  2. Claims made during the policy period only
  3. Injury or damage that takes place during the policy period, whenever the claim is made
  4. Only claims arising from a single incident

Source: the standard Canadian commercial general liability form; RIBO Blueprint, liability. The trigger is the event rather than the notice, which is why an occurrence policy from years ago can still respond to a claim arriving today.

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